Solution Focused

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At a Glance

The Institute of Dispute Resolution was founded in 2012.  Previously known as Jon Graham Consulting, ISDR has been offering mediation for over 16 years.

ISDR uses two mediators for most cases.  We draw upon a pool of experienced practitioners and assign a team that is best suited to meet the needs of each case.  In most cases, a gender balanced team in used.

Our mediators come from a range of professional disciplines including law, business, HR, commerce, government and social work.

Our mediators are registered Family Dispute Resolution Practitioners, who are able to issue Section 60I certificates where appropriate under the Family Law Act, 1975.

Elder Mediation

Change can is almost always stressful and conflict often emerges during times of transition in our lives.  One of the most stressful transitions is the process of helping aged parents or very ill family members to make decisions about their living arrangements when their health is declining. Family systems can be complicated and sometimes old patterns of communication can contribute to misunderstandings.  ISDR offers a facilitated process to clarify perspectives and support decision making.

There are a couple of things that are important to know as you begin to consider the possibility of mediation with ISDR:

  1. The role of the mediators is to be neutral – We won’t take sides with either of you. We won’t make decisions for you and we won’t tell you what to do.
  2. Because the mediators are neutral, it does not matter who requests the mediation process. Both parties are treated equally.
  3. ISDR is focused on providing a process that is safe for all the parties. If you have any concerns about your safety, it is really important that you let us know.


  1. Call or email ISDR and ask to speak with a mediator
  2. One of our mediators will explain the mediation process to you and you can ask any questions you may have. If you would like to proceed with mediation, we can then discuss the best way to invite the other family members to participate in mediation.

  3. Pre-mediation appointment with a mediator (1-1.5 hours)
  4. One of our mediators will meet with each of you separately. The purpose of this meeting is to clarify what you would like to discuss in mediation and to explain in detail how the mediation works. This meeting also provides the mediators with an opportunity to assess whether or not it is a case that is suitable for mediation and it provides you with an opportunity to assess whether you are comfortable to proceed with mediation with the ISDR mediators.

  5. Mediation
  6. If the mediator and all parties are willing to proceed with mediation, an appointment will be made for all parties to meet together.  Mediations typically take 3 hours.  Sometimes all issues are resolved in the first session.  Sometimes additional sessions are necessary.

  7. Agreements
  8. The mediator will type up any agreements that are made during the mediation and provide all parties with a copy.

Family Dispute Resolution - Child Informed Practice - Property Settlements - Elder Mediation - Wills and Estates - Workplace  - Mediation - Conflict Coaching