Solution Focused

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At a Glance

The Institute of Dispute Resolution was founded in 2012.  Previously known as Jon Graham Consulting, ISDR has been offering mediation for over 16 years.

Our mediators come from a range of professional disciplines including law, business, HR, commerce, government and social work.

We will work with you to understand the needs of your organisation and will assign a team with the skills and experience that is best suited to meet the needs of your organisation.

Customised Dispute Resolution Program

ISDR works with Commercial, Government and Not For Profit organisations in the development of customised dispute resolution programs.

Conflict in the workplace can emerge for a number of reasons, including; structural issues, cultural issues, the introduction of a change of organisational strategy or a clash of personalities.  At ISDR we have developed a model of conflict consultancy that seeks to resolve the underlying conflict as well as the presenting dispute.

We will tailor our services to meet the specific needs of your organisation.

Mediation of Individual Workplace Disputes

Where two personalities clash or there are conflicts over workplace performance or other structural issues in the workplace, ISDR offers mediation services for the individuals involved.  Initially, the mediation is focused on helping the two parties to communicate as they endeavour to understand each other’s perspective on the issues.  The focus then shifts towards helping them to reach agreement about what needs to change in order for the two of them to be able to work together effectively in the future.

Where accusations of bullying and harassment are raised, we will seek to understand whether a formal complaint needs to be made and if that occurs, we recommend that the organisation conducts an investigation of the complaint before deciding whether to proceed with mediation.

Workplace Coaching

Some managers have deep functional and industry expertise, but consistently find themselves receiving negative feedback about their communication style and interactions with colleagues when under pressure.

At ISDR, we use a range of assessment tools (e.g. EQi Emotional Quotient Inventory, Thomas –Kilmann Conflict Modes ) to identify an individual’s key strengths and learning edges in communication and emotional intelligence.

We will then work with them to develop a plan to address their learning edges and build upon their strengths during a series of individual coaching sessions.


When changes are being considered within an organisation, dialogue about these changes can often result in conflict.  ISDR offers a facilitated process to clarify perspectives and support decision making.


Where formal accusations of bullying and harrasment have been made, a formal investigation may necessary to meet all legal obligations under the Fair Work Act and Work Health and Safety legislation.

It is often not possible to conduct these investigations internally, as procedural fairness may be compromised, or a conflict of interest (or perceived conflict of interest) may disrupt the investigation process.

ISDR will conduct interviews, analyse documents and write a report with findings of fact and recommendations for organisational change.


Once we have met with you to understand the needs of your organisation, we will provide a quote for the scope of services required.


Family Dispute Resolution - Child Informed Practice - Property Settlements - Elder Mediation - Wills and Estates - Workplace  - Mediation - Conflict Coaching