Complaints Handling

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ISDR is a RMAB (Registered Mediation Accreditation Body). Able to provide a complaints mechanism for FDR practitioners (Family Dispute Resolution).

All accredited NMAS (National Mediator Accreditation System) and FDR practitioners (Family Dispute Resolution) must have access to a complaints mechanism that covers their dispute resolution services, and they are obliged to provide information about their complaints process before providing dispute resolution services.

If you wish to make a complaint about your experience with an accredited dispute resolution practitioner, you should directly raise your complaint with the practitioner in the first instance.​

If the FDR practitioner works for a government funded service such as a Family Relationship Centre please contact the organisation directly in the first instance.

For further information please email:

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